Terms and Conditions

The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

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    Lead Time:

    Tambino products are handmade to order in Arizona, therefore our lead time is approximately 2-4 weeks.

    Domestic USA Shipping 

    Standard: We ship ground service using UPS, FedEx, USPS, and Ontrac. We currently do not offer expedited shipping due to the varying lead time associated with hand-made products. Shipping times for West Coast customers are 1-2 days; East Coast 5 business days. 

    Shipping Damages 

    In the unlikely event you receive a product that is incorrect, damaged or missing parts, please notify us within 7 days of delivery so that we can quickly take action to resolve the issue by arranging a return and/or shipping a replacement part. Please note: we may require digital images of the damage to process your claim. Although orders are packaged properly, transit-related damage may occur. Inspect your order carefully when it arrives. Please note any damage to your furniture and to the packing materials on the delivery receipt. Do not sign the shipping documents without recording details of transit damage. (For example: "the furniture is scratched", "the box is crushed on the top corner", "punctured or wet box"). If the box appears to be in good condition, but you cannot inspect the shipment due to time constraints, please note, "not inspected at delivery" on the shipping waybill. However, if the box is compromised in any way, please note "box damaged, possible damage to piece, not inspected at delivery" on the waybill. Please make sure all original packing material is kept in the event of a return before the use of the product. All items/products that have been opened and used cannot be returned. Upon inspection, if you find that your merchandise is damaged, you may choose to refuse the delivery. Damages must be reported to tambino at the time of delivery by emailing us. Tambino will be able to assist you in repair or replacement of damaged merchandise only if it is thoroughly inspected and documented as described above.

    Alaska, Hawaii, Puerto Rico, APO/FPO:

    We are pleased to note that many of our items can be shipped to these locations. A customer service agent will contact you if there are any shipping adjustments needed. In addition, all taxes and custom fees are the responsibility of the customer.

     

    International Orders:

    All of our items can be shipped internationally. We do accept international credit cards and Paypal. 

      Tambino is currently offering free shipping to Canada for any orders placed January 1 - January 31, 2012. Any orders placed during this time will be shipped on February 10, for expected delivery between February 20-28. To participate, simply choose "Free Pickup" as your shipping option while checking out, to avoid shipping charges, and your Canadian address will be noted for delivery. For any questions, please contact info@tambino.com. 

    Unless otherwise directed, we will ship using the US Postal Service for smaller items, and a DHL or Fedex forwarder for larger items.

      For larger items, international customers may choose to independently purchase shipping with cost-effective forwarding services such as www.myus.com or www.bongous.com. If using one of these services, check "pickup from warehouse" for shipping during the tambino.com checkout, so that this website will not assess shipping fees. Customer will pay shipping costs to one of these services, which routes the package to your country via air freight on DHL or Fedex. Once you have received your USA address provided to you by www.myus.com or www.bongous.com, notify us (by email or as a note in your order). This is not an endorsement of these services. Please make sure the forwarding company inspects the package upon their receipt. Our liability ends as soon as the company signs for the package.

    Shipper brokerage fees, import duties, and other import taxes are responsibility of buyer. Please check with your country's customs office and the shipping company to avoid surprises. Our furniture is made of insect-free plywood, which should not require quarantine in customs. Orders refused by buyer due to brokerage fees, duties, or other taxes, will only be refunded the cost of the products once the product is returned; shipping fees will not be refunded.   

    A customer service agent will contact you if there are any shipping adjustments needed. 

    Product Warranty

    We warrant to the original consumer purchaser that this product is free of defects in materials or workmanship for one year*from the date of purchase (sales receipt is required for proof of purchase), or we will replace defective parts, or the entire product as determined on a case-by-case basis. This warranty is valid only if the product has been assembled and maintained per the instructions. This warranty does not cover abuse, accident, cosmetic issues from normal wear, or any other cause not arising from defects in material and workmanship. *The warranty period is three months for daycare or commercial purchasers. If there is such an issue, please document it with photographs to info@tambino.com, or send us the defective part, and we will replace the part or the entire product (depending on the issue), free of charge.

    Returns and Exchanges

    If you are not completely satisfied with your purchase within 30 days of receipt, you may return it for a full refund, or an exchange. Shipping and handling charges, if realized to ship an order, are not refundable, nor may be credited towards an exchange. Returned items must be unused, in their original condition and packaging, with tags still on items. In the event that a product has been opened or used, we will assess the product's condition upon return, and cannot guarantee a full or partial refund. Customer is responsible for all return shipping charges. For your security, please ship with an insured courier (e.g., FedEx, UPS, USPS Parcel Post) and retain your receipt. We are not responsible for items damaged or lost in transit. For "free shipping" items being returned, actual shipping charges paid by us to deliver the item will be deducted from your refund. We only accept returns after a valid return authorization number has been issued. To request a return authorization number, please email info@tambino.com. Be sure to include your name, product name, order number and reason for return. A customer service representative will contact you with a return authorization number and the address where you need to ship the item. We will only accept returns with a authorization number.

    Cancellations

    If a cancellation is received before an order is shipped, you will be fully refunded for your order. If the cancellation notice is received after shipping, you may return the unopened box after receipt for a full refund the product, minus the shipping charges. However return shipment fees are responsibility of customer.

    Limitation of Liability

    tambino llc specifically disclaims all warranties, express of implied, including but not limited to, warranties of merchantability or fitness for a particular purpose. In no event will tambino llc be liable for incidental, compensatory, punitive, consequential, indirect, special or other damages, even if tambino llc has been advised of the possibility of such damages. Our aggregate liability with respect to defective products is limited to the monies paid to us for the defective good. 

    Online Privacy Policy

    We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature. When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously. We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes. We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways: To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested. To allow us to better service you in responding to your customer service requests. To quickly process your transactions. To administer a contest, promotion, survey or other site feature. If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the "How can you opt-out, remove or modify information you have provided to us?" section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and 'members-only' content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us. How do we protect visitor information? We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above. We do not currently use cookies. We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. We may release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety. 

    To modify your e-mail subscriptions, please let us know by modifying your preferences in the "My Account" section. Please note that due to email production schedules you may receive any emails already in production.

    To delete all of your online account information from our database, sign into the "My Account" section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.

    If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. This policy was last modified on March 13, 2012. We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue. This online privacy policy applies only to information collected through our website and not to information collected offline.


    By using our site, you consent to our privacy policy.